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| Is this posting for an on campus department or off campus agency? |
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On Campus Department |
| On Campus Department Name |
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Information Technology |
| Position Title |
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Helpdesk Assistant |
| How many vacancies are there for this position? |
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4 |
| Work Location |
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Oskaloosa Campus |
| Purpose of Job |
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This on-campus work study position provides essential first-line support to students, faculty, and staff. |
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| Description of Duties and Responsibilities: |
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• Staff the IT Help Desk in Penn Hall
• Answer the IT Help Desk phone and assist walk-ins
• Provide level 1 support for IT-related inquiries
• Log service request into the IT Help Desk tracking system
• Assist IT Technicians with various IT Services, including:
o Installing and Maintaining computer, phone, and classroom audio video equipment
o Performing software installation and maintenance
• Other duties as assigned |
| Required Qualifications: |
|
|
• Current WPU Student
• Strong customer service skills: friendly, helpful, and courteous
• Basic understanding of PC systems, phones, classroom audio video equipment, and software
• Detail-oriented with the ability to follow directions
• Enthusiasm for learning and helping others |
| Work Schedule–Days & Times |
|
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Monday to Friday, 8 AM to 5 PM |
| Hourly Wage |
|
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$10.00 |
| Employment Start Date: |
|
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08/26/2024 |
| Employment End Date: |
|
|
04/25/2025 |
|
| Application |
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|
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| Job Supervisor’s Name |
|
|
Micheal Beeler |
| Job Supervisor’s Phone Number |
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(641) 673-1005 |
| Job Supervisor’s Email Address |
|
|
micheal.beeler@wmpenn.edu |
